Professional Surgical Procedures Treatments in Northern California

Treatment Options at Berman Skin Institute

Body Procedures

Breast Procedures

4.4

Based on 274 reviews

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Shawna Kirby

02:32 29 Nov 24

I really appreciate my dermatologist, Sam. Her bedside manner puts me at ease and I trust she had my best interests at heart. She helped me find the best solution for my skincare needs, and helped me understand the treatments. It was through her recommendation and advice that I finally decided to go for Botox and the Halo Laser treatment.I have one tiny complaint, unrelated to my dermatologist Sam in any way. The chairs in the treatment rooms in both the Los Altos and San Francisco office are uncomfortable, even when reclined.Overall I'm very pleased with Sam and the services provided!

Jason Nager

00:38 27 Nov 24

I have been a loyal patient at Berman Skin Institute for years and have always appreciated the quality of medical care provided. However, my recent experience with their billing practices has been extremely disappointing and has caused me to question whether I can continue trusting this practice.Before my last appointment, I was charged a $150 deposit with the assurance that it would be refunded after insurance processed the claim. Ten months later, I still hadn’t received my refund and had to call the office to get it resolved. Upon investigation, I discovered that I should have only been charged $84, with the rest refunded. While the billing department apologized and claimed this was an error, I find this explanation hard to accept since the exact same issue happened to my wife.This repeated issue suggests a systemic flaw in their billing process that needs urgent attention. How many other patients are experiencing this same frustration without realizing they are owed a refund? I’m sharing this because as a long-time patient, I truly want to see Berman Skin Institute succeed, but this is unacceptable and must be corrected.Trust is the foundation of any patient-provider relationship, and these types of mistakes are damaging. I urge the management team to review and reform their billing practices to ensure refunds are processed automatically and in a timely manner. I hope to see meaningful changes soon because I want to continue being a patient here—but only if this issue is resolved.

Katherine Sanderlin

02:36 15 Nov 24

I REALLY am grateful for Berman Skin Institute. In a world where getting an appointment with a dermatologist covered by your insurance can take months, Berman is outstanding. I see Anna Staub. I know my skin very well and will quickly point out my areas of concern. We zap them or cut them out: off to pathology. It just has never been quite as easy for me as it is here. I feel like my concerns are listened to and taken seriously, and that doesn’t happen that much these days either. Thanks!